Canes
Buying a Walking Cane Online vs. at a Medical Supply Store
The pros and cons of buying a cane in person versus online, and how to get the right fit when you buy online.
Short answer: a medical supply store is a good choice if you want to try a cane in person or need help with insurance. Buying online gives you a much wider choice of styles, materials and sizes. Many people do both: get advice on the type and length they need, then buy a cane they like online.
Buying at a medical supply store
Pros
- You can hold the cane and try it before you buy.
- Staff can help adjust it.
- You can take it home the same day.
- Some stores can bill insurance for certain mobility equipment. Check with your plan first.
Cons
- Selection is usually limited to standard aluminum canes.
- Few options for style, special handles, extra length or higher weight ratings.
Buying online
Pros
- Far more choice: wood, carbon fiber, designer, folding, extra-tall and heavy-duty canes.
- Detailed specs on each product page, including weight capacity and recommended user height.
- Customer reviews from people who use the cane every day.
- Delivered to your door.
Cons
- You can't try it first, so getting the size right matters.
- You have to wait for shipping.
How to buy a cane online with confidence
- Measure. With your everyday shoes on, measure from the crease of your wrist to the floor. See our sizing guide.
- Choose adjustable if you're unsure. An adjustable cane covers a range of heights.
- Check the weight capacity and height range on the product page.
- Pick a handle that suits your hands. See Types of Cane Handles.
- Know the return policy. We accept returns of new, unused items within 30 days. Restocking fees apply to some items, and custom-cut canes can be returned for store credit. See our returns policy.
- Ask questions. Call or text us at (888) 311-9255 or email hello@walkingcanes.com.
Orders ship within 2 to 3 business days, and US orders over $75 ship free. Read our complete buyer's guide for more.
