Returns and Exchanges Policy

We strive to meet every customer’s needs. If you’re not satisfied for any reason, please call us at 888-311-9255 or send us an email at hello@walkingcanes.com for assistance.

If your order is eligible for a refund, we’ll issue a refund directly to your credit card for the purchase price (including tax, if any) of the product. Refunds are only issued to the purchaser of the item. The shipping charges will not be refunded. We do not issue cash refunds. After 30 days items may not be returned. Customers are responsible for applicable restocking fees. 

Items marked as “Final Sale” are not eligible to be returned or exchanged.
Custom-cut canes may only be returned for store credit; no refunds.

Folding & Adjustable Canes	$12.99 Restocking Fee (includes shipping)
Custom Cut Canes	$17.99 Restocking Fee (includes shipping)
Small Cane Tips & Straps	No Restocking Fee
Large Cane Tips & Wallets	$12.99 Restocking Fee (includes shipping)

To return an item, you must call WalkingCanes.com at (888) 311-9255 or e-mail us at hello@walkingcanes.com.

Please take a moment to tell us why you’re not happy with the product and how we can solve the problem. Returned items must be new and unused, and in the same condition as they were sent. If items are damaged, used or worn, a credit will not be issued and we are not obligated to accept returns. All returns and credits are at the sole discretion of WalkingCanes.com.

Once a return has been initiated, it must arrive at our warehouse within 30 days. If it is not received within this timeframe, it will become closed and no refund or exchange will be offered.

All refunds must be credited on the card that they were purchased on.

Do You Offer a Warranty?

All items are covered for 6 Months after delivery date against manufacturer defects

What if I drop my cane?

Unfortunately, this situation is not covered under the warranty and is not returnable. We recommend grabbing a Cane Wrist Strap to keep your cane from falling.

What if I scratch or dent my cane?

This is not covered under the warranty.

CUSTOMS NOTE: WalkingCanes.com is NOT responsible for any sales taxes, duties, or any other fees applied by the customs service in your country.