Return/Refund Policy

We strive to meet every customer’s needs. If you’re not satisfied for any reason, you can return the product for a full refund of the purchase price within 30 days of delivery as long as it is in new condition and has not been modified. We’ll issue a refund directly to your credit card for the purchase price (including tax, if any) of the product. Refunds are only issued to the purchaser of the item. The shipping charges will not be refunded. We do not issue cash refunds. After 30 days items may not be returned. A cane that has been shortened from its original manufactured size qualifies as an item that has been modified. If the item has been custom sized there is a 35% restocking fee. If you received free shipping on your order and your order is returned a shipping fee will be applied at $10.00.

To return an item, you must call WalkingCanes.com at 1.888.311.9255 or e-mail us at hello@walkingcanes.com. 

Please be sure to put your name and address in the box to ensure proper credit. Please take a moment to tell us why you’re not happy with the product and how we can solve the problem. Returned items must be new and unworn, and in the same condition as they were sent. If items are damaged, used or worn, a credit will not be issued and we are not obligated to accept returns. All returns and credits are at the sole discretion of WalkingCanes.com.

All refunds must be credited on the card that they were purchased on.

Do You Offer a Warranty?

All items are covered for 6 Months after delivery date against manufacturer defects

What if I drop my cane?

Unfortunately, this situation is not covered under the warranty and is not returnable. We recommend grabbing a Cane Wrist Strap to keep your cane from falling.

What if I scratch or dent my cane?

This is not covered under the warranty.